Genpact is hiring for Coustomer Support Associate,Interested candidates who meet to required qualification can enroll through the link provided at the end of the article. 


JOB DESCRIPTION :

•Job Role :- Coustomer Support Associate

•Experience :- 0-5 year

•No.of vacancy :- not mentioned

•Job location :- Bangalore

•Salary :- not mentioned


MUST HAVE KEY SKILLS:

•Desktop Support

•Customer Service

•Voice Process


ABOUT JOB ROLE :

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. 


RESPONSIBILITIES :

• Respond to customer queries and customers concern

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and escalate product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment


MINIMUM QUALIFICATION :

• Graduate (Any Discipline)

• Freshers are eligible


PREFERRED QUALIFICATIONS:

• Previous experience in a customer service role chat/email/voice

 • Effective probing skills and analyzing / understanding skills

• Analytical skills with customer centric approach

 • Excellent proficiency with written English and with neutral English accent

• You should be able to work on a flexible schedule (including weekend shift)



Employment Type: Full Time, Permanent


Applying link:- Click here